Common questions, plain answers.

It means we, not your tenant, are responsible for paying you an agreed rent every month for the length of the agreement. We lease the property from you, place and manage the tenants ourselves, and the payment arrives whether the property is let, empty, or the tenant is behind.

The catch is the discount: you trade a slice of the rent for a far smaller share of the risk and the work. Beyond that, the things to check with any scheme, including ours, are the term length, exactly what maintenance is covered, the condition the property comes back in, and what happens if either side wants out early.

Yes. You do not have to end the tenancy to sell to us; we buy with tenants in place and keep the tenancy running. Selling on the open market with tenants in situ is also possible but slower, because most private buyers want the property empty and most lenders prefer it too.

The tenancy normally continues, with us as the new landlord. The handover is done through the solicitors as part of the sale: the tenants are formally told who their landlord now is and who to pay, and the deposit is dealt with in line with its protection scheme’s rules.

You pay no agency, survey or valuation fees to us, and the offer itself is free.

No. Both are free to get and free to walk away from. We would rather you compared them against the open market and a letting agent before deciding.

The honest ones to weigh up with any operator: you earn less than a good year on the open market, you are committed for the term, and the guarantee is only as strong as the company behind it. Ask what happens if the operator fails, what condition the property comes back in, and who pays if possession action is ever needed. Get every answer in writing; we put ours in the agreement.

It depends on the property, the tenancy position and the timescale you need, so we will not quote a blanket percentage. What we will do is give you the exact figure in writing before you decide anything, with no obligation, so you can compare it directly against an agent’s valuation.

Yes. We buy houses and flats, tenanted or vacant. Leasehold details are handled through the conveyancing like any other purchase.

We are not tax advisers, so we will not tell you what your bill will be; your accountant should run that. What we can do is work to the timing that suits your tax position, since completion dates matter for CGT reporting.